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Our Clinics Locations

Please contact your local clinic below for all enquiries about existing appointments, including cancellations and appointment rescheduling.

Blacktown

Liverpool

Croydon Park

Sylvania

Hornsby

Campbelltown

North Rocks

Batemans Bay

Nowra

Cessnock

Mornington

Dodges Ferry

Moonah

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Frequently Asked Questions

Are you a registered NDIS provider?

Yes. Optimum Health Solutions is an approved NDIS provider, with registration in force and multiple outlets across NSW and Tasmania. We help you navigate the NDIS and map funding through your Optimum Roadmap.

What funding do you accept?

No wrong door. We accept NDIS, Medicare (EPC), DVA, Workers Comp, and Private. We’ll navigate the paperwork with you and keep it simple. Your Roadmap shows where each dollar goes—assessment → therapy → MDT Case Conference.

What happens first? (Your Optimum Roadmap)

We start with an assessment and a clear plan for therapy and funding. Then we schedule therapy sessions. Where it helps, we hold an MDT Case Conference such as Physio, Dietitian, and OT so you do not need to repeat your story. Your team is already aligned.

How do you talk about OT, Speech Pathology and Behaviour Support?

We focus on building capacity. We support independence at home, in the community, and at work. We tailor supports to your life and help you navigate your options.

How do you talk about Physiotherapy and Exercise Physiology?

Rehabilitation, done with care. Your plan may include movement, graded exercise, and pacing to help you restore function safely. We collaborate with the team and adjust as we go.

Where do you see clients?

In‑clinic and telehealth. NSW clinics include Blacktown, Liverpool, Croydon Park, Sylvania, Hornsby, Campbelltown, North Rocks, Batemans Bay, Nowra, Cessnock, and we’re in Tasmania (Mornington, Dodges Ferry, Moonah). Ask us about home visits in your area.

Do I need a referral?

Often, no. You can contact us directly. Some funding types (like Medicare EPC or DVA) may need a GP referral or prior approval. We’ll help you navigate the right pathway for your situation.

What’s your cancellation policy?

Consistency matters. We have a 48‑hour cancellation policy (100% fee) and pre‑payment for new private clients. This mutual commitment keeps your therapy consistent and protects appointment availability for people who need it.

Why don’t you use testimonials or guarantees?

Because it’s not safe or allowed. AHPRA rules say advertising must not use clinical testimonials or create unreasonable expectations. We prefer clear plans and regular reviews over promises.

I’ve heard the NDIS is changing assessments. Will you guide me?

Yes. The NDIA is introducing a new Support Needs Assessment using I‑CAN v6, with a staged rollout from mid‑2026. We’ll keep you informed and navigate changes with you.

How quickly can I start?

Usually fast. We try to offer prompt bookings. If there’s a waitlist, we’ll map your next steps and hold your spot. Contact us and we’ll get your Roadmap started.

What’s in a Case Conference?

A short, focused team chat about you. Your clinicians align on priorities, therapy steps, and funding timing. This keeps sessions consistent and reduces admin for you. You can invite family or supports if you would like.

Living your Optimum life

Balance, Falls and Physiotherapy

23 July 2024

Falls are one of the most common injuries amongst individuals with disabilities and the elderly population, where 1 in 4 people who are aged 65 and over have at least 1 fall per year (HealthDirect, 2023). Falls are a debilitating condition that can cause serious physical injuries such as bone

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Improving ankle and stiffness with the turtle brace

Improving Ankle Stiffness With The Turtle Brace

23 July 2024

Many of our clients experience stiffness in their ankle and foot due to significant tightness in their calf muscles. This causes issues in their balance when standing and walking and limits their ability to perform activities such as squats and sit to stand In some cases, the calf muscles are

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The Benefits of Exercise for People with Cancer

23 July 2024

In recent years, there has been a significant shift in how we approach cancer treatment and care. Alongside traditional therapies, emerging research has underscored the profound benefits of exercise physiology in improving outcomes and quality of life for cancer patients. Let’s delve into the latest findings from peer-reviewed research that

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