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NURSING · SERVICE GUIDE

CHRONIC DISEASE
MANAGEMENT.

Living with a long-term condition is mostly managed at home by yourself.

A nurse who knows how to manage your condition can make that time a lot less lonely.

Heart failure, chronic obstructive pulmonary disease and diabetes have one thing in common. The hospital sees them for a few days, and you live with them for the rest of the year. Our nurses work in that gap, helping you understand what is happening, spot a flare before it becomes an admission, and keep the people treating you properly informed.

This is not a replacement for your GP, your cardiologist or your respiratory team. It is the regular contact in between, from someone who knows what your normal looks like and will notice when it changes.

Funding Options for
chronic disease management.

Funding Options

Nursing supports may be funded through an NDIS plan, depending on how that plan is set up. Plan-managed, self-managed and agency-managed participants can all access our nurses, and we handle the service agreements.
 
Providers can also engage us directly, which is common where a participant is having repeat admissions and the support team needs a clinical picture they can work from.
Not sure if you are funded? 
Call 1800 678 647 and we will help you check.

Conditions We Support

01

Chronic Heart Failure

Also called congestive cardiac failure. Daily weight and fluid monitoring and what the numbers are telling you, understanding the fluid and salt advice you have been given, medication support, and knowing which symptoms mean call the GP today and which mean call an ambulance. Most heart failure admissions are preceded by several days of warning signs that nobody read as warning signs.

02

Chronic Obstructive Pulmonary Disease (COPD)

Inhaler and spacer technique checked properly, because a large share of people are not getting the dose they think they are. Breathing and energy conservation strategies for the parts of the day that are hardest, oxygen support where it is prescribed, and working through your written COPD action plan so a flare-up gets treated on day one rather than day four.

03

Diabetes

Blood glucose monitoring and what the pattern means, insulin and oral medication support, foot and skin checks, and sick day planning, which is the thing most people are never told about and most often need. Type 1, type 2 and steroid-induced, in adults and in people with disability where the routine has to fit around everything else.

04

Other Conditions

Not every health condition fits neatly into a category. Our Registered Nurses provide clinical assessment, monitoring, education, care coordination, and support worker training tailored to individual needs. We work alongside your GP, specialists, and broader healthcare team to support your health and wellbeing. Not sure if we can help? Contact us to discuss your individual health and support needs. We’ll work with you to understand your requirements and advise how we may be able to support you.
chronic-illness-nursing
INSIDE THE CLINIC

What Support Looks Like

The first visit is longer. The nurse works out what is actually happening at home, what you already know, what you have been told, and where the gaps are. That includes the medicines, the equipment, the routine, and who else is involved.
 
You end up with a written plan you can actually use. What normal looks like for you, what a warning sign looks like, who to call, and when. Written in plain language, and a copy for anyone supporting you.
 
Then regular contact, at whatever interval suits. Weekly at first for most people, stretching out as things settle. Some of it in person, some by telehealth, because a fifteen minute check on how the week has gone does not need anyone in a car.
 
And a report back to your GP or specialist. What was observed, what changed, what needs their attention. The nurse sees you between their appointments, which means the nurse often has the information they are missing.

Who This Support Helps

Anyone newly diagnosed. The first year is the one where the habits get set, and it is the year people are given the most information and the least time to absorb it.
 
Anyone who has been admitted more than once in a year for the same condition. Repeat admissions usually mean something in the home routine is not working, and it is rarely the person’s fault.
 
People managing more than one of these at once. Heart failure and diabetes together, or COPD and heart failure, is common, and the advice for one can complicate the other. Someone has to hold the whole picture.
 
Where support workers provide the day to day care. They are the ones who will see the ankle swelling or the change in breathing first, if they know to look.

What our nurse
do not do

Our nurses do not:

  • diagnose
  • prescribe
  • change your treatment


Medication changes, referrals and clinical decisions must be made by your GP, your specialist team or your surgeon.

What our nurses do is help you follow the plan you have been given, notice when something is not going to plan, and make sure the treating team hears about it early.

NDIS

Chronic Disease Management Through the NDIS

Where a participant has a long-term condition, most of the day to day management sits with the people around them, and how well that goes usually depends on whether anyone has written down what to watch for. Regular nursing contact and a written action plan give the support team something specific to act on rather than a general instruction to keep an eye on things.

For providers, a participant with repeat admissions is a difficult thing to evidence. A documented record of what was observed, what changed and what was escalated is more use at a plan reassessment than a description of how the year went.

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When support needs have changed.

Where a condition has progressed, or admissions have become more frequent, ongoing nursing review can help identify and document that change. Nursing review is not an NDIS assessment and does not determine funding decisions. The findings may still help participants and their support teams gather evidence to support a Change of Circumstances application or plan reassessment where appropriate.

We cannot promise a particular plan outcome. What we can do is make sure the people making those decisions are working from something written down and current.

For providers, a participant with repeat admissions is a difficult thing to evidence. A documented record of what was observed, what changed and what was escalated is more use at a plan reassessment than a description of how the year went.

Optimum NDIS
Referrals.

Optimum NDIS
Referrals.

If you are a Support Coordinator, LAC officer, Plan Manager or another health care professional and you would like to submit a referral for one of your participants, please select one of the below options.

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START THE CONVERSATION

Get in Touch.

12 clinics across NSW & Tasmania

Email us

hello@opt.net.au

Speak to us

1800 678 647

Where to Access a Clinical Review and Monitoring

Clinical review and monitoring is available in clinic or at home. Because the nurse needs to take observations in person, this service is not available by telehealth.
COMMON QUESTIONS

Common Questions About Chronic Disease Management

What is chronic disease management?

It is ongoing nursing support for a long-term condition, between the appointments with your doctor. Monitoring, education, medication support, and a written plan for what to do when things change. The goal is fewer surprises and fewer hospital visits.

Chronic heart failure, also known as congestive cardiac failure, chronic obstructive pulmonary disease, and diabetes. If your condition is not on that list, call us anyway and we will tell you honestly whether we are the right fit.

No, and it is not meant to. Your GP and specialist make the clinical decisions. Our nurses provide the regular contact in between and keep your treating team informed, which usually makes their appointments more useful rather than less necessary.

Usually weekly to begin with, then less often as things settle. It depends on the condition, how recently you were diagnosed or discharged, and what else is going on. We review it regularly rather than locking in a schedule.

A good deal of it, yes. Education, plan reviews, and checking how the week has gone all work well by video or phone. Anything hands-on, a foot check or an inhaler technique review, is better done in person, so most people end up with a mix.

Your written plan sets out exactly that: which signs mean call us, which mean call your GP today, and which mean call an ambulance. Knowing the difference is most of what the plan is for.

Possibly not, and we will say so. Where you already have condition-specific support in place, our nurses can work alongside it rather than duplicate it, or step back entirely.

CLINICALLY REVIEWED BY

Renata Bell

RN, BNSc, GradCertPH, Cert II Business
HEAD OF CLINICAL DEVELOPMENT (Nursing and compliance)
OPTIMUM HEALTH SOLUTIONS

Renata is a Registered Nurse with extensive experience across disability, aged care, emergency, urgent care, community, primary health care and clinical governance. Renata has worked in various clinical settings in Australia and the UK and has a passion for Chronic and Complex Healthcare. She reviews all Nursing content for clinical accuracy and compliance.

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